Frequently Asked Questions

What kind of files can I upload?

- You can upload virtually any kind of file. File size limit is 100 Mb per file.
- If you need to upload bigger files, we advise you to use WinRar to split your files into 100mb volumes and upload them separately.
- No uploading of files that are not allowed to be shared. (no illegal or copyrighted files)

How much may I download?

- Number of downloads: Unlimited.
- Since we are offering our service for free, there is a limit for each IP address of 300 Mb downloads per hour.
- Premium points can be used to bypass this limit. (not yet implemented)

Can I resume broken downloads?

- Yes, you can resume downloads if your Internet connection was interrupted for some reason. However, download links refresh every 3 hours so you have to resume downloads immediately.

Can I use download-accelerators?

- Yes, right now we have tested the following programs successfully: DAP, GetRight, FlashGet, GoZilla and IDM.

Am I ensured of the safety of my files?

- Unfortunately we cannot be held liable for any loss of information or any damage that may occur to your files while they are on our file servers.

Your system complaints about that I am already downloading files or that I have already downloaded too much. But I did not download anything! Whats wrong there?

- Our system checks your IP-address in order to count the downloads. If you are getting this message and you really did not download anything, then you are using a proxy-server, which is used by other people as well. Even if you have no proxy-server set up in your configuration, there are many providers who force a transparent proxy-servers between you and the net. If you do not believe us, go to other pages telling you your IP-address (for example http://www.whatismyip.com) But what can you do? You have to disable this proxy-server.

Can I browse your big file-archive?

- No. Not everyone wants his files to be seen by everyone. In order to protect privacy, its absolutely impossible to get files, which URL's you do not know.

Can I delete my uploaded files?

- Sure you can! After your upload, you will get two links. The download-link, which you give to everyone you want, and a delete-link, which you keep for yourself. Just click on the delete-link and your file will be deleted immediately.

How long are my files hosted?

- No limit as long as the file is regularly accessed.
- Nevertheless even we have to clean up our drives from time to time, so we will delete files that have not been accessed for 30 days or longer.

How are you able to provide this fantastic service for free?

- Advertisements keep our servers up and running. =)

I have more questions! Who may I ask?

- Just send an email to admin [at] zendfile [dot] com